How to Submit a Complaint Request / feedback to (FTA) in the UAE – A Comprehensive Guide

If you’re a taxpayer, business owner, or general citizen with feedback, complaints, or comments regarding tax-related matters in the UAE, it’s important to know how and where to submit them effectively. This guide will walk you through the official channels , processing times , and best practices for submitting your concerns to the Federal Tax Authority (FTA) .

📌 Why Filing a Complaint or Comment Matters

Whether it’s about unclear tax policies, billing errors, or service issues, providing structured feedback helps improve the UAE’s tax system and ensures transparency. The UAE Federal Tax Authority (FTA) offers multiple ways for individuals and businesses to file complaints or comments.

🛠️ Methods to Submit a Complaint or Comment to the FTA

You can choose from four main methods depending on your preference and urgency:

1. 💻 Online via Electronic Form

Website: https://tax.gov.ae/ar/contact.us.aspx

Steps:

1. Visit the official “Contact Us” page.
2. Download and complete the relevant form.
3. Submit it online.

⏱ Processing Time: Up to 5 working days for regular complaints, 15 days for complex ones.

2. 📨 By Email

Email Address: info@tax.gov.ae
Available: 24/7

Steps:

1. Prepare supporting documents (if available).
2. Compose an email including:
   • Full details of the complaint/comment
   • Your contact information
   • Tax Registration Number (if applicable)
3. Send to info@tax.gov.ae

✅ Use Arabic or English for clarity.
⏱ Same processing times apply as the electronic form.

3. 📞 By Phone

Call Center Number: 800 82923
Hours: Monday to Saturday, 7:30 AM – 10:00 PM

Steps:

1. Call 800 82923
2. Choose the appropriate language and department using the automated response system.

🗣 Supported Languages: Arabic, English, Hindi, Urdu
⚠️ Note: This method is for general inquiries only , not formal complaint submission.

4. 👤 In Person at Taxpayer Support Centers

There are dedicated support centers in Abu Dhabi and Dubai .

Branches & Hours:

• Abu Dhabi : Google Maps Link
• Dubai : Google Maps Link
  Open: Monday–Friday, 7:30 AM – 3:30 PM

Steps:

1. Bring any supporting documents.
2. Visit during operating hours.
3. Take a ticket and wait for assistance.

⏱ Processing Times for FTA Complaints

You’ll receive a reference number upon submission—keep it handy for follow-ups.

🧾 How to Follow Up on Your Complaint

To check the status of your application:

1. Use the reference number provided after submission.
2. You can track your case via the same channel used for submission.

❗ Important: This follow-up service does not apply to appeals or requests for review of decisions. For that, use the Taxpayer Portal here:
FTA Taxpayer Portal – Logon

🌐 Acceptable Languages for Submission

• Electronic submissions (form/email): Arabic or English
• Phone calls: Arabic, English, Hindi, and Urdu

This multilingual support ensures accessibility for all residents and businesses in the UAE.

📊 Infographic Outline: Submitting a Complaint or Comment to the FTA

Title: How to File a Complaint or Comment with the UAE Federal Tax Authority (FTA)

Box 1: Introduction

• Icon: 📢
• Text: Submit your complaint or comment to the FTA in just a few steps!

Box 2: Available Channels

• Icons: 💻 📨 📞 👤
• Text:
  • Online Form
  • Email
  • Toll-Free Call
  • In-Person at Taxpayer Centers

Box 3: Step-by-Step Flow

• For each channel (Online, Email, Call, In-person), include:
  • Key steps (e.g., “Visit website,” “Send email,” etc.)
  • Operating hours
  • Languages supported

Box 4: Response Times

• Table with icons showing:
  • Regular: 5 Days
  • Complex: 15 Days
  • Urgent: 1 Day

Box 5: Follow-Up

• Icon: 🔍
• Text: Keep your reference number and use the same channel to track progress.

Box 6: Need a Review?

• Icon: ⚖️
• Text: For decision reviews, visit the FTA Taxpayer Portal.

Footer

• Logo placeholder for FTA
• Website: tax.gov.ae

🔑 Final Tips for Effective Complaint Submission

• Always provide your contact details and tax registration number if applicable.
• Attach supporting documents wherever possible.
• Use clear and concise language to ensure your issue is understood quickly.
• Save the reference number for future correspondence.

The UAE Federal Tax Authority ensures that taxpayers have accessible and efficient means to voice their concerns. Whether by email, phone, online form, or in-person , you can confidently file your complaints or comments knowing that your feedback is valued and reviewed according to set guidelines.

For more information, always refer to the official FTA website and stay updated with changes in policies or procedures.